The Benazir Income Support Program (BISP) is one of Pakistan’s most important welfare initiatives, providing financial assistance to millions of eligible women and their families. Every quarter, eligible beneficiaries receive a stipend of 13,500 PKR. However, during the June 2025 payout cycle, a common issue that many recipients are facing is the BISP 938 error code.
This article will explain everything you need to know about this error — why it happens, its solutions, and how to prevent it in the future.
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What is BISP Error 938?
The BISP Error 938 is an error code that appears when someone tries to withdraw their quarterly payment at a BISP center or an agent using biometric verification. This issue can feel troubling, especially if you need the money right away. However, it’s not a sign that you’re disqualified — it’s simply a technical issue that can usually be resolved quickly.
When this error pops up on the screen, it means the transaction failed because of one of the following:
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Biometric fingerprint not matching with NADRA data
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System delays in verifying your CNIC information
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Connectivity or server errors during payment
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Poor fingerprint quality due to dry or damaged fingers
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Why Does the 938 Error Happen?
There are a few common causes for this issue. Let’s look at them one by one:
| Reason | Details |
|---|---|
| Biometric mismatch | Poor fingerprint impressions or outdated NADRA biometric data. |
| NADRA-BISP delay | Backend data synchronization between NADRA and BISP servers is slow. |
| Server or network errors | Peak transaction hours cause network overload or scanner issues. |
| Faulty scanner device | Fingerprint readers may not work properly at the agent or BISP center. |
| Too many failed attempts | Too many failed scans lock the CNIC temporarily. |
Who Gets This Error?
BISP Error 938 mostly affects women who:
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Have dry or damaged fingerprints.
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Have old or incomplete biometric data at NADRA.
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Visit small or overloaded retailer shops where devices don’t work properly.
That’s why rural areas with limited BISP offices or devices often see this issue more frequently.
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How to Fix BISP Error 938 — Step-by-Step
Here’s a practical guide you can follow to resolve this issue:
1. Visit Your Nearest BISP Tehsil Office
Your first stop should always be the local BISP tehsil office. Explain your issue and show your CNIC. Staff can check your record and file a formal complaint for you.
2. Complete NADRA Biometric Re-Verification
If your fingerprints don’t match, visit your nearest NADRA center. Update your biometrics properly, then wait at least 24-48 hours for the data to sync across NADRA and BISP servers. This is a crucial step because the error usually disappears once updated fingerprints are in place.
3. Try Another Payment Agent
If the issue is due to a faulty scanner at a retailer shop or BISP camp, don’t waste time there. Find another shop or BISP center with a working device and attempt the withdrawal again.
4. Avoid Multiple Failed Attempts
If your first two or three scans fail, stop trying. Waiting a day or two before trying again can help reset the process. Too many failed attempts can lock your CNIC temporarily.
What if the Error Persists?
If you still cannot withdraw your payment after trying these steps:
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Go back to the BISP tehsil office.
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Submit a formal complaint.
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If required, request manual verification of your account so that officials can verify your record and unlock the transaction.
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Confirm that your CNIC record is up to date with NADRA.
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In extreme cases, you may need to wait for the next payment cycle, especially if errors cannot be fixed promptly.
How to Prevent Error 938 in the Future
You can take a few simple precautions to reduce your chances of encountering Error 938 next time:
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Keep your fingerprints clean — rub them gently before scanning.
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Avoid applying lotions, oils, or henna on your hands before going to the BISP center.
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Make sure your CNIC data at NADRA is current and matches the record at BISP.
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Visit on weekdays and during off-peak hours so that the system is less overloaded.
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Avoid attempting too many transactions at one time.
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Latest Updates from BISP Regarding Error 938
The BISP team is aware of the difficulties faced by beneficiaries. According to official updates for 2025:
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A special technical team is working to minimize server errors.
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Local tehsil offices have set up Error 938 helpdesks.
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Senior citizens and vulnerable people will receive manual payment approvals if biometric issues persist.
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Improved coordination with NADRA for faster biometric updates.
What Should You Do if the Payment is Not Claimed?
If your 13,500 PKR remains unclaimed due to Error 938:
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Inform the BISP office immediately to prevent your payment from lapsing.
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The payment stays in the system for a limited time before being shifted to the next quarter.
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In some cases, you might need to re-register if your data is outdated or inconsistent.
FAQs About BISP Error 938
What is BISP Error 938?
It’s a technical issue that prevents you from withdrawing money due to failed biometric verification or server errors.
Does Error 938 mean I am disqualified?
No, it simply indicates a system glitch — not disqualification.
Can I use any retailer shop to withdraw?
You can try other BISP-authorized shops with working fingerprint machines.
Do I need to visit NADRA every time this happens?
You only need to visit NADRA if your biometrics don’t match or if told by BISP staff.
Will my money expire if I can’t withdraw?
No, but if left too long without resolving, it might roll over to the next quarter.
Final Words
Receiving the BISP 938 Error can feel stressful, especially when you need the money quickly. However, it is a solvable issue. The most important thing is to stay calm and follow the steps properly — visit your BISP tehsil office, check your biometrics with NADRA, and try again. Thousands of other beneficiaries have faced this issue and successfully fixed it, and you can too.
Your 13,500 PKR stipend is safe. The Government of Pakistan and BISP are continuously working to improve the system so that deserving women receive their payments without hassle. Follow these simple guidelines, and you’ll soon have your money in hand.